News

Gas Regulatory Authority participated in the first regulatory forum for citizen services, which was organized by the National Telecommunications Regulatory Authority, held in the Smart Village on December 26 and 27, where Engineer Karem Mahmoud, CEO of Gas Regulatory Authority, gave a speech during the opening, during which he welcomed the heads of the regulatory authorities, and to Mr. Engineer Hossam AbdelLah Al-Gamal, CEO of the National Telecommunications Regulatory Authority, for his sincere efforts in supporting cooperation between regulatory authorities and improving the investment environment.
He also extended his thanks and gratitude to the Minister of Petroleum and Mineral Resources for his continued support for Gas Regulatory Authority and his guidance that contributed to achieving many achievements.
In his speech, he welcomed everyone to the first organizational forum for citizen services, which comes in light of the political leadership’s interest in improving the quality of services provided to citizens.
Then he gave a simple introductory overview of Gas Regulatory Authority, its role, and the purpose of its establishment, Engineer Karem explained that one of the top challenges facing regulatory authorities at the present time to improve the level of citizens’ satisfaction with the services provided is how to achieve effective and flexible communication that helps raise the level of awareness of the services provided to citizens.
Accordingly, and in light of GasReg specializations and its awareness of the importance of that role, it began working from the first year on increasing awareness among consumers, informing them of their rights and responsibilities, and providing the necessary information about the gas market and associated services, as it attaches great importance to education and providing information as an effective means of protection through multiple means.

In this regard, there is a set of opportunities that can be maximized if joint cooperation is agreed upon, allowing the base available to each regulatory authority to be exploited to form a larger, integrated base that ensures coverage of all parts of the Republic and all segments of society.
He also pointed out the keenness of GasReg to implement the principles of governance, which represent Egypt’s Vision 2030, as the regulator has taken upon itself since its establishment to achieve efficiency and effectiveness, implement governance, and adhere to laws, rules and procedures in light of the rule of law and an institutional framework for review and oversight to achieve transparency.
Gas Reg has worked to develop a regulatory framework for practicing gas market activities that encourages attracting foreign investments.

Since its inception and during the previous years, GasReg has been able to achieve real and tangible progress in the performance of the Egyptian market and the entities operating in it.
Eng. Karem Mahmoud also said that it is important and necessary to work together on:
– Implementing unified policies to enhance transparency in all operations, while providing public access to information related to administrative services and decisions.
– Consider developing and improving control structures to ensure the effectiveness of monitoring, internal auditing and comprehensive periodic evaluation of the infrastructure.
– Taking full advantage of and adopting technology in monitoring and follow-up processes, such as artificial intelligence and data analysis, with the aim of enhancing the quality of monitoring and reporting.
– Encouraging innovation and participation, and working to create programs that encourage innovation and participation by employees, which strengthens internal governance and opens the way for new ideas.
– Building strong partnerships with regulatory authorities and partners to achieve a common goal of improving governance and regulation.

He added that the presence of a solid infrastructure enhances the state’s ability to deal with emergencies effectively, which provides better protection for citizens in cases of natural disasters or crises, reduces their effects, and protects the lives and property of citizens.
At the end of the speech, His Excellency said that this day is a real opportunity for us to engage in dialogue and cooperation in order to enhance the chances of all of us as regulatory authorities in achieving our goals in accordance with the vision of the new republic, at an important and fateful time for the nation, and therefore the success of all of us depends on effective cooperation and common understanding between all parties concerned, as it requires We all need to work on developing communication mechanisms between regulators and each other, especially since they ultimately aim for one goal, which is achieving the quality of services provided to citizens and protecting their rights.
Engineer Karem concluded by wishing it to be a rich and inspiring forum filled with intellectual exchange and fruitful cooperation.